These terms are an agreement between you and TMFI ("we", "us") about Marshmob (the game, this website and our servers). By playing you accept them. If you do not agree, please do not play. Nothing here takes away rights that the consumer laws of your country give you.
1. Who can play
You must be at least 13, or 14 in Korea. If you are a minor where you live, a parent or legal guardian must agree to these terms for you and is responsible for purchases you make. Paid summons and packs with random contents stay off for players who tell us they are minors unless a parent turns them on in Settings.
2. Your account
The game creates an anonymous account on your device: no password, no email. The account lives in your device's secure storage. The iOS Keychain keeps it through a reinstall and can move it to a new iPhone with an encrypted backup or Quick Start. On Android it is in the Android Keystore plus a Google Block Store copy, which keeps it through a reinstall or onto a new phone only while the phone's Google backup is on. If you uninstall the app or erase your device without that, the account cannot be recovered. Accounts are personal: do not sell, trade or share them.
3. AI players
Matches can include AI-controlled players. When not enough people are online, AI players fill the empty seats in ranked and other online matches, and an AI player can take over for someone who disconnects. A match can therefore have fewer people than seats, and sometimes no other person at all. AI players follow the same game rules as everyone. Practice matches are always against AI and are labeled Practice.
4. Virtual items and currency
Rubies, Summon Tickets, skill charges, units, skins and the other items in the game are a limited, personal, non-transferable license to use them in Marshmob. They have no cash value and cannot be exchanged for money, sold or moved to another account. We may adjust items and game balance to keep the game fair and fun. Probabilities never change silently: the game's Rates screen and the probability information page are made from the same tables the game rolls with and always show the rate table in force and the date it took effect.
5. Purchases and refunds
- You buy through the App Store or Google Play, and the store's terms and prices apply. We never see your payment card.
- Refunds follow the store's rules. Ask Apple at reportaproblem.apple.com or Google through Google Play's order history. Apple decides App Store refunds itself; a Google Play order we can also cancel and refund on request.
- In Korea you may withdraw a purchase within 7 days if you have not used it: for Google Play, write to us with the order ID and we refund it through Google Play; for the App Store, ask Apple as above. Items that are used the moment you get them, such as a summon (it is used when you pull), cannot be withdrawn once used; the game says so on its Rates screen and on this website.
- When a store refunds a purchase, we take back what it gave. If you already spent it, your Ruby balance can go below zero, and Ruby spending pauses until it is back above zero. Units and skins you already got stay yours.
- If something you bought does not arrive, the app retries by itself. If it still has not arrived, contact us with your order ID.
6. Random items (probability-type items)
Summons and Snack Boxes give random results. The odds are shown in the game before you pull and on the probability information page; they are the same for every player and never depend on how much you have spent. Snack Boxes are never sold.
7. Fair play
Do not cheat, use modified clients, bots or exploits, interfere with our servers or other players, reverse engineer the game, or use names that are offensive, hateful or impersonate others. We may rename offending names and suspend or close accounts that break these rules, and we may remove what was gained by breaking them. Matchmaking never uses what you have spent.
8. Our content
The game, its characters, art, music and code belong to us or our licensors. We give you a personal, non-exclusive, revocable license to play Marshmob for your own entertainment. If you send us ideas or feedback, we may use them without owing you anything.
9. Changes, availability and ending the service
We keep improving the game, so features change. The game needs our servers and can be briefly unavailable for maintenance or outages. If we ever end Marshmob, we will announce it in the game and on this website at least 30 days before, and handle unused paid items as the law requires.
10. Warranty and liability
The game is provided as is and as available. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you is limited to what you paid us in the 12 months before the claim. This does not limit liability that cannot be limited by law, including for our intent or gross negligence, or your statutory rights as a consumer.
11. Ending this agreement
You can stop playing and delete your account at any time. Deleting it ends your license to the items on it, and unused Rubies and items go with it; deleting refunds nothing by itself. Where the law gives you a refund of unused paid Rubies when you leave (for example Korea's rules for online content), contact us before you delete and we handle it as that law requires. We may suspend or end your access if you seriously or repeatedly break these terms; where possible we will tell you why.
12. Governing law and disputes
These terms are governed by the laws of the State of California, USA, and disputes are decided by the courts of California. If you are a consumer, the mandatory laws and courts of the country where you live still protect you. Please contact us first: most problems are solved quickly.
13. Changes to these terms
We will post changes here with a new effective date and tell you in the game at least 7 days before they take effect (30 days for changes that are less favorable to you). If you keep playing after that, the new terms apply.
14. Contact
Marshmob is operated by TMFI. Write to us at contact@marshmob.app, or see the Support page.