Questions, a purchase that did not arrive, a bug or a player to report: write to contact@marshmob.app. Please include your player tag (on your profile, for example #K7Q2M), your device and, for purchases, the order ID from your store receipt.
Common questions
Who am I playing with?
Other people playing online, and AI players. When not enough people are online, AI players fill the empty seats so a match can start in seconds, and an AI player can take over for someone who disconnects. AI players follow the same rules as everyone. Practice matches are always against AI and are labeled Practice.
How do I keep my account on a new phone?
There is no login: your account key lives in your device's secure storage. On iPhone it moves to a new iPhone with an encrypted backup or Quick Start. On Android it is also kept by Google Block Store: with your phone's Google backup on (Settings > Google > Backup) it survives a reinstall and comes back when you set up a new phone from that backup. Reinstalling on the same device then signs you back in.
A purchase did not arrive
The app retries by itself; open it again with a connection. If it still has not arrived after a few minutes, email us with the order ID.
How do I get a refund?
Payments go through the store, so refunds do too: Apple at reportaproblem.apple.com, Google through your Google Play order history. When a refund is granted, what the purchase gave is taken back (see the Terms).
What are the odds?
Every summon and Snack Box shows its odds in the game, and all of them are on the probability information page. They are the same for every player.
Can I turn off paid summons for my child?
Paid summons and packs with random contents are off for players who say they are minors. Only a parent can turn them on, in Settings.
How do I delete my account?
In the game: Settings > Account > Delete account. Without the app: see Delete your account.